Providing a remarkable customer experience throughout the customer journey is critical to the growth of any company in today’s digital age, where consumers are sophisticated and have high lofty expectations. While there is an abundance of software to help you manage these needs, setting up a fully functional 24/7 customer service center to support the customer experience process can be quite resource-intensive in terms of capital and time. Limitless allows companies to leverage crowdsourced talent to provide customer service in what the company calls a GigCX model. Experts in the gig network are passionate about the brands they are willing to provide support for and are paid for each successful case they resolve. Think of it as Amazon’s Mechanical Turk for customer service. The gig experts are able to introduce flexibility into their schedules and earn incremental income while companies are able to provide a complete customer service experience at a fraction of the cost of maintaining their own operations. London TechWatch caught up with CEO and Cofounder Roger Beadle to learn more about the need for this in the customer experience space, the company’s expansion plans, and recent round of funding from investors that include Redline Capital, Genesys, AlbionVC, and Unilever Ventures.
With so much going on in the thriving London Tech ecosystem, it is easy to miss some of the happenings in the space. We keep you abreast of the things that you may have missed in London Tech News for the week ending 6/2 including the London startup fundings, exits, and events featuring news for Sirenum, Ben, and much, much more.
The European Tech Weekly Notable Startup Funding Report takes on a trip across various ecosystems in Europe, highlighting some of the notable funding activity in the various markets that we track. The notable European Tech startup fundings for the week ending 6/2/21 featuring funding details for Soda Data, Vroomly, and eleven other European fundings that you absolutely need to know about.
The latest venture capital, seed, pre-seed, and angel deals for London startups for 2/2/2021 featuring funding details for Limitless, Vortexa, and much more.