Most technical entrepreneurs I know demand the discipline of a product specification or plan and then assume that their great product will drive a great business. Serious investors, on the other hand, look for a professional business plan or summary first and hardly ever look at the product plan. Is it any wonder why so […]

For most people, the face of your business is your customer experience. Customer experience is how people get their problems solved and how your company connects with its clients. Making that relationship as healthy as possible is key to ensuring that consumers trust and value your business, both during this crisis and beyond.