Providing a remarkable customer experience throughout the customer journey is critical to the growth of any company in today’s digital age, where consumers are sophisticated and have high lofty expectations. While there is an abundance of software to help you manage these needs, setting up a fully functional 24/7 customer service center to support the customer experience process can be quite resource-intensive in terms of capital and time. Limitless allows companies to leverage crowdsourced talent to provide customer service in what the company calls a GigCX model. Experts in the gig network are passionate about the brands they are willing to provide support for and are paid for each successful case they resolve. Think of it as Amazon’s Mechanical Turk for customer service. The gig experts are able to introduce flexibility into their schedules and earn incremental income while companies are able to provide a complete customer service experience at a fraction of the cost of maintaining their own operations. London TechWatch caught up with CEO and Cofounder Roger Beadle to learn more about the need for this in the customer experience space, the company’s expansion plans, and recent round of funding from investors that include Redline Capital, Genesys, AlbionVC, and Unilever Ventures.
Digital experience analytics platform Decibel uses AI to automatically identify where, why, and how the user experience can be optimized. CEO and Cofounder Ben Harris shares how the company is improving user experience across every digital touchpoint. Since its founding in 2014, Decibel has scaled the team to over 100 employees and has raised a total of $54M.